Facebook-f Instagram
We ship directly to your door anywhere in South Africa.
We offer professional advice on our products.
We offer multiple payment methods through our secure payment gateway.

Delivery & Return

Delivery Policy and Shipping Time

Orders are shipped out within 2-3 business days depending on receipt of payment and it takes between 2-7 days in transit depending on where in the country (South Africa) the order is sent to.

A tracking number will be provided for all orders. You are able to track your order using our track your delivery tab, using your tracking details or using the courier companys homepage to track your package.

All orders are dispatched via door to door couriers unless advised otherwise. Courier deliveries are made Monday to Friday between 8am and 5pm. There are no deliveries on weekends or public holidays.

Please Note- the estimate times are the best-case scenarios. We do our best to dispatch orders as they come in and we rely on the couriers not experiencing delays or unforeseen circumstances themselves, but we cannot guarantee the delivery times, they are just estimates.

Please ensure your delivery address is correct as we will not be responsible for delivery to an incorrect address.

The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.

Delivery Charges

Refunds and Returns

All products are checked before they are dispatched. For reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened, tampered or used goods.

In addition to our returns policy you can cancel your order within seven working days as per The Electronic Communications and Transactions (ECT) (section 44) from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition.

Also, returned goods must be complete with all the accessories included in the original purchase, as well as any Freebies received with the purchase. A 10% handling fee will be charged. Any freight costs incurred for claims or returns will be for the customer/purchasers

Once you have received your goods, please check thoroughly. Any visible damage to the package should be signed as ‘package damaged’ on receiving to the courier delivering. All damages and breakages must be reported within 48hrs of receiving your order to Glamouriche. An email with your order number and an image of the broken or damaged item must be sent to info@glamouriche.co.za

No claims can be accepted after this period.

Please Note- Claims received will be attended to between 2-5 days of submission.

Any freight costs incurred for claims or returns will be for the customer/purchasers account. All goods to be returned in the original packaging including any manuals etc.

There is an investigation period of approximately 7 days from us receiving the goods. Thereafter you will then be notified.

Equipment

All equipment sold by Glamouriche are checked and tested. All equipment sold by Glamouriche carries a one week guarantee against out of box failure. Any freight costs incurred for claims or returns will be for the customer/purchasers account.

Once you have received your goods, please check thoroughly. Any visible damage to the package should be signed as ‘package damaged’ on receiving to the courier delivering.

Glamouriche reserves the right to refuse any claim should the equipment have been mishandled in any way, failed to have been operated in the meanto which it was intended. There should be No physical or liquid damage to equipment or packaging or manuals. Goods must be returned in original packaging.

All damages and breakages must be reported within 48hrs of receiving your order to Glamouriche. An email with your order number and an image of the broken or damaged item must be sent to info@glamouriche.co.za

No claims can be accepted after this period.

Please Note- Claims received will be attended to between 2-5 days of submission.

Any freight costs incurred for claims or returns will be for the customer/purchasers account. All goods to be returned in the original packaging including any manuals etc.

There is an investigation period of approximately 7 days from us receiving the goods. Thereafter you will then be notified.

Defective Goods

If your goods turn out to be defective, According to Chapter 2, Section 56, of the CPA within the first 6 months after you received them from us, we will repair them, replace them or give you a refund, Provided that it is a material defect, and that the defect did not develop as a result of abuse, fair wear and tear, or through not following the user instructions and handling care. Defective goods are those that had a defect when we supplied them.

Glamouriche reserves the right to refuse any claim should the equipment have been mishandled in any way, failed to have been operated in the means to which it was intended. There should be No physical or liquid damage to equipment or packaging or manuals. Goods must be returned in original packaging. You must prove that goods are defective.

Please note that it may not be possible to determine immediately whether goods have been damaged or what the cause of a failure or defect may be. This is of importance as it determines whether the goods may be repaired, replaced or refunded.

If you claim that our goods are defective, our technicians will examine the goods for defects. In the case of physical goods, our technicians will examine the actual goods. They will report to us whether the goods were defective, misused or are of good quality.

If the product is found NOT to be defective , you will NOT be entitled to any repair, replacement or refund, you will be liable for the costs in having the product redelivered to you.

The warranty will only apply to defects in the process of manufacturing the goods and will not apply in the following instances:

Please contact us via email at info@glamouriche.co.za

(subject line: your order number – defective item) to notify Glamouriche thereof. Glamouriche will request pictures of the defective product and will request you to return such product to us to be inspected.

Please Note- Claims received will be attended to between 2-5 days of submission.

Any freight costs incurred for claims or returns will be for the customer/purchasers account. All goods to be returned in the original packaging including any manuals etc.

There is an investigation period of approximately 7 days from us receiving the goods. Thereafter you will then be notified.